Warranty & extended care

Warranty terms and conditions

1.The appliance is warranted for 24 months from the date of purchase (based on the purchase invoice). The warranty period applies to the first purchase only and is non-transferable in case the product is sold or handed.

2. Customers are entitled to a replacement for a technical fault within first 15 days following the date of original purchase, with verification from Electrolux's technician or authorized representatives. This policy applies to products used for household purposes only.

3. If the appliance is used by a commercial establishment or by an individual for commercial purpose, the warranty will be 09 months following the date of original purchase.

4.Warranty service is only applicable to appliances installed and used within mainland Vietnam. Warranty service is only applicable to products installed and used within mainland Vietnam. It does not apply to products used on ships, boats, islands, or outside of Vietnam.


5. If the appliance is not readily accessible for service, there will possibly be an extra charge for special equipment/labour.

6. Customers are required to register the warranty via Electrolux’s website at www.electrolux.vn or provide valid proof of purchase when requesting warranty service.

The warranty does not cover

1. Products that are pre-owned or second-hand are not eligible for warranty coverage.

2. Consumables, glass or rubber parts, normal wear and tear, non-operational parts and related accessories.

3. Accessories (e.g. glass surfaces, coffee jugs, dust filters, activated carbon) and parts made of plastic or rubber, or those subject to natural wear and tear, are not covered under warranty. For vented dryers, the belt is covered by a 1-year warranty from the date of purchase, effective from July 1, 2025.

4. Damage to the appliance or any part(s) due to transportation or shifting or arising out of improper storage.

5. Damage by accident, misuse or abuse, including failure to properly maintain or service.

6. Unsatisfactory performance due to water supply (washer, water heater, steam irons); or incorrect / not suitable detergents are used for laundry appliances and dishwashers.

7. Replacement or repair necessitated by loss or damage from any cause beyond the control of Electrolux such as acts of God, force majeure events or wartime environments.

8. The appliance is damaged due to power surges, electric power swings over the possible faculty: 220V± 10V.

Warranty void if:

1. The appliance’s serial number is altered, defaced or removed.

2. The appliance is insect or vermin infested (mouse, cockroach, ant, knot, etc...)

3. The appliance is modified without written authority from Electrolux or was serviced by anyone other than Electrolux or its Authorized Service Centers.

4. Electrolux will use or disclose customer’s personal information to authorized third parties for the purposes of servicing this warranty.