Electrolux Life. Your Connectivity guide.

This short FAQ guide will help you get the best out of your new appliance in combination with the Electrolux Life App for your smartphone, and overcome any connection issues you may have on initial setup.

  • How do I reset the Wi-Fi connection on my appliance?

    Press and hold the "Remote" button for approximately 10 seconds until you hear a beep and the Wi-Fi icon turns off.  

  • How do I delete an existing appliance from the App?

    At the bottom of the homepage screen, go to the "Appliances" menu and choose "ManageAppliances". Swipe left on the appliance that you wish to delete and tap "Remove".

  • How do I check the Wi-Fi frequency of my home network?

    In general, all Wi-Fi routers have a 2.4GHz band. Modern and newer routers are often dual-band that support both 2.4GHz and 5GHz. You may wish to look up your router's model on the manufacturer's website to be sure which band you are currently using. Some routers have ‘Dual Band' written on the router itself or on the product packaging. Alternatively, you may also look at your network's name (SSID).


    Your Wi-Fi router may be broadcasting 2 networks with different names to indicate the Wi-Fi frequency – for example, 2.4GHz-available networks may have 2, 2.4G or 2.4GHz as part of the network name when you search for available Wi-Fi networks. If you are not able to detect your Wi-Fi frequency from your device, please contact your Internet Service Provider.


    • Only 2.4GHz Wi-Fi networks are currently supported by the Electrolux Life App.
    • The 2.4GHz band offers coverage for farther distances and is recommended for the Electrolux Life App as it has better penetration through solid objects like walls and floors. This enables you to use the features of the Electrolux Life App without any hindrance.
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